Mortgage Contracting Services Launches 24-Hour Emergency Call Center to Reduce the Risk, Costs Associated with Tenant Occupied Properties

Leading field service provider reacts to servicers’ need for around-the-clock response unit

Mortgage Contracting Services (MCS), a nationwide property preservation and inspection services provider to the financial services industry, has launched a 24-hour call center service to specialize in emergency response for tenant occupied properties. With inbound and outbound capabilities, the domestically operated call center will enable clients to meet required repair timeframes and to perform emergency work orders and service requests at any hour.

"With passage of the Protecting Tenants at Foreclosure Act last spring, servicers are now facing he added responsibility of 24-hour maintenance availability,” explained Caroline Reaves, Mortgage Contracting Services CEO. “Extending our proven services to provide them with around-the-clock emergency coverage for tenant occupied properties enables them to fulfill that role, all without bearing the cost of hiring and training additional vendors. MCS’ approach can better filter real emergency situations early in the process, therefore improving clients’ efficiencies and lowering expenses.”

MCS has established a specialized vendor network prepared for emergency situations that can provide all the services that the company offers during regular business hours. The call center is completely customizable to meet each client’s needs, scalable to manage any volume of work ranging from very few to several hundred calls nationwide. MCS also tailors the manner in which each client defines an emergency, how it wants emergencies addressed, and its preference on how to receive notification of each situation.